1. Before activation
If a configuration has not been generated yet, the order can be cancelled and refunded in full.
Refund policy
We would rather refund an unusable service than keep money for something that does not work.
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2. After activation
Because a subscription is a digital service that is delivered immediately, activated orders are not refundable in general. The following are exceptions.
3. Service failure
If the route you bought is unusable for more than 72 consecutive hours and we cannot fix it, you may request a pro-rata refund for the unused period.
4. Unused balance
Money added to your account balance but not spent can be refunded within 30 days of the top-up, minus provider fees actually incurred.
5. Not refundable
Consumed traffic, expired periods, accounts suspended for violating the acceptable use policy, and purchases of third-party clients.
6. How to request
Contact support with your order number and the reason. We answer within 24 hours and, when a refund is approved, it is issued to the original payment method.
This page describes how the service is operated. It is not legal advice; have a lawyer review it before launch.